Refund Policy
Last updated: August 30, 2026
Overview
At Orda, we want you to be completely satisfied with your order. If you're not happy with your purchase, we're here to help. This policy outlines when and how refunds are processed.
Refund Scenarios
Order Cancelled Within 5 Minutes
Full refund processed immediately
Order Not Delivered
Full refund if order is not delivered within promised time
Wrong Items Delivered
Full refund or replacement, your choice
Damaged Items
Full refund or replacement for damaged items
Order Cancelled After Preparation
Partial refund (delivery fee refunded, vendor may charge preparation fee)
Quality Issues
Refund or replacement based on vendor policy
How to Request a Refund
- Contact our support team within 24 hours of delivery (or expected delivery time)
- Provide your order number and reason for refund
- Our team will review your request and respond within 48 hours
- If approved, refunds are processed to your original payment method within 5-10 business days
Refund Processing Times
- Card Payments: 5-10 business days
- Bank Transfer: 3-5 business days
Non-Refundable Items
The following are generally not eligible for refund:
- Orders cancelled after delivery has started
- Items consumed or partially consumed (unless quality issue)
- Custom or special order items
- Refund requests made more than 24 hours after delivery
Vendor-Specific Policies
Some vendors may have specific refund policies. These will be displayed on the vendor's page. In case of conflict, Orda's refund policy takes precedence for platform-related issues.
Contact Support
To request a refund or if you have questions about this policy:
CAC RC No. 9860467
Ibadan, Oyo State & Osogbo, Osun State, Nigeria
Monday – Sunday, 8:00 AM – 10:00 PM